XL Axiata

Indonesia

 
Virtual Reality Fighter

Explore the Endless

Possibilities.

 

Challenge

A growing and relatively young population with rising disposable income make Indonesia a highly attractive country for telecommunication services. XL Axiata, the 3rd largest Indonesia's carrier, were contemplating a radical new approach for growth and customer loyalty to the +50 million potential young indonesia's customers.

Before

 

Solution

We transformed outdated  5+ customer service outlets into a state-of-the-art Digital Experience Center prototype store in Jakarta, the capital city of Indonesia, exciting immersive digital lifestyle experience. It's the first of its kind, we called it XL Xplor, explore endless possibilities. From an inspiring lifestyle staging store concept, people are engaged through impeccably designed moments of surprise and delight.

Offering three experience paths to learn, work, and play, the center invites guests into a greater understanding of XL Axiata's role in shaping Indonesia's digital mobile lifestyle.

Result

Since the transformation launch in 2015, XL Axiata has steadily brought this strategy to life at every brand touch point. The comprehensive brand program extends from positioning, messaging and communications to research, brand identity, store messaging and retail interior design, and customer experience.

The company has gained 50% customers in the quarter following the announcement of its XL Xplor retail strategy, the largest customer growth in 3 years. Store transformations are still going and expand into +110 outlets across Indonesia.

 

After

Purple - Blue Gradient

Services

Keyword:

Rebranding XL Center, XL Axiata, Telecommunication, Technology, IoT, Store Branding, Brand Architecture, Naming, Digital Transformation, Identity Design, Experience Design, Interior Design, Store Messaging, Graphic, Design Drawing, Supervision.

Reach us.

You make 32,000 decisions every day.

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bedrockasia

bedrockasia is a brand consultancy that help leaders and businesses to build enduring brands through brand-led strategic transformation.

Address:

PT. Bedrock Brand Consultants.

Grand Slipi Tower 16th floor,

Jl. Letjen S. Parman kav. 22-24.

Jakarta Barat, 11480

Indonesia.

Inquiry:

+62 21 2902 2368

inquiry@bedrockasia.com

Career:

career@bedrockasia.com

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